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<?xml version="1.0" encoding="UTF-8"?>
<appendix xmlns="http://docbook.org/ns/docbook"
xmlns:xi="http://www.w3.org/2001/XInclude"
xmlns:xlink="http://www.w3.org/1999/xlink"
version="5.0"
xml:id="app_community_support">
<?dbhtml stop-chunking?>
<title>Community support</title>
<para>The following resources are available to help you run and use
OpenStack. The OpenStack community constantly improves and
adds to the main features of OpenStack, but if you have
any questions, do not hesitate to ask. Use the
following resources to get OpenStack support,
and troubleshoot your installations.</para>
<section xml:id="support-documentation">
<title>Documentation</title>
<para>For the available OpenStack documentation, see <link
xlink:href="http://docs.openstack.org"
>docs.openstack.org</link>.</para>
<para>To provide feedback on documentation, join and use the
<email>openstack-docs@lists.openstack.org</email>
mailing list at <link
xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-docs"
>OpenStack Documentation Mailing List</link>, or <link
xlink:href="https://bugs.launchpad.net/openstack-manuals/+filebug"
>report a bug</link>.</para>
<para>The following books explain how to install an OpenStack
cloud and its associated components:</para>
<itemizedlist>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/trunk/install-guide/install/apt-debian/content/">
<citetitle>Installation Guide for Debian
7.0</citetitle>
</link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/trunk/install-guide/install/zypper/content/">
<citetitle>Installation Guide for openSUSE and
SUSE Linux Enterprise Server</citetitle>
</link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/trunk/install-guide/install/yum/content/">
<citetitle>Installation Guide for Red Hat
Enterprise Linux, CentOS, and
Fedora</citetitle>
</link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/trunk/install-guide/install/apt/content/">
<citetitle>Installation Guide for Ubuntu 14.04
(LTS)</citetitle>
</link></para>
</listitem>
</itemizedlist>
<para>The following books explain how to configure and run an
OpenStack cloud:</para>
<itemizedlist>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/arch-design/content/"
><citetitle>Architecture Design
Guide</citetitle></link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/admin-guide-cloud/content/"
><citetitle>Cloud Administrator
Guide</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/trunk/config-reference/content/"
><citetitle>Configuration
Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/ops/"
><citetitle>Operations
Guide</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/high-availability-guide/content/"
><citetitle>High Availability
Guide</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/sec/"
><citetitle>Security
Guide</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/image-guide/content/"
><citetitle>Virtual Machine Image
Guide</citetitle></link></para>
</listitem>
</itemizedlist>
<para>The following books explain how to use the OpenStack
dashboard and command-line clients:</para>
<itemizedlist>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/api/quick-start/content/"
><citetitle>API Quick
Start</citetitle></link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/user-guide/content/"
><citetitle>End User
Guide</citetitle></link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/user-guide-admin/content/"
><citetitle>Admin User
Guide</citetitle></link></para>
</listitem>
<listitem>
<para>
<link
xlink:href="http://docs.openstack.org/cli-reference/content/"
><citetitle>Command-Line Interface
Reference</citetitle></link></para>
</listitem>
</itemizedlist>
<para>The following documentation provides reference and
guidance information for the OpenStack APIs:</para>
<itemizedlist>
<listitem>
<para><link
xlink:href="http://developer.openstack.org/api-ref.html"
>OpenStack API Complete
Reference (HTML)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://developer.openstack.org/api-ref-guides/bk-api-ref.pdf"
>API Complete Reference (PDF)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-block-storage/2.0/content/"
><citetitle>OpenStack Block Storage
Service API v2
Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-compute/2/content/"
><citetitle>OpenStack Compute API v2 and
Extensions
Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-identity-service/2.0/content/"
><citetitle>OpenStack Identity Service API
v2.0 Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-image-service/2.0/content/"
><citetitle>OpenStack Image Service API v2
Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-network/2.0/content/"
><citetitle>OpenStack Networking API v2.0
Reference</citetitle></link></para>
</listitem>
<listitem>
<para><link
xlink:href="http://docs.openstack.org/api/openstack-object-storage/1.0/content/"
><citetitle>OpenStack Object Storage API
v1 Reference</citetitle></link></para>
</listitem>
</itemizedlist>
<para>The <link
xlink:href="http://docs.openstack.org/training-guides/content/"
><citetitle>Training Guides</citetitle></link>
offer software training for cloud administration and
management.</para>
</section>
<section xml:id="support-ask_openstack">
<title>ask.openstack.org</title>
<para>During the set up or testing of OpenStack, you might
have questions about how a specific task is completed or
be in a situation where a feature does not work correctly.
Use the <link xlink:href="http://ask.openstack.org"
>ask.openstack.org</link> site to ask questions and
get answers. When you visit the <link
xlink:href="http://ask.openstack.org"
>http://ask.openstack.org</link> site, scan the
recently asked questions to see whether your question has
already been answered. If not, ask a new question. Be sure
to give a clear, concise summary in the title and provide
as much detail as possible in the description. Paste in
your command output or stack traces, links to screen
shots, and any other information which
might be useful.</para>
</section>
<section xml:id="support-mailing-lists">
<title>OpenStack mailing lists</title>
<para>A great way to get answers and insights is to post your
question or problematic scenario to the OpenStack mailing
list. You can learn from and help others who might have
similar issues. To subscribe or view the archives, go to
<link
xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack"
>http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack</link>.
You might be interested in the other mailing lists for
specific projects or development, which you can find <link
xlink:href="http://wiki.openstack.org/MailingLists">on
the wiki</link>. A description of all mailing lists is
available at <link
xlink:href="http://wiki.openstack.org/MailingLists"
>http://wiki.openstack.org/MailingLists</link>.</para>
</section>
<section xml:id="support-wiki">
<title>The OpenStack wiki</title>
<para>The <link xlink:href="http://wiki.openstack.org/">OpenStack
wiki</link> contains a broad range of topics but some of the
information can be difficult to find or is a few pages deep.
Fortunately, the wiki search feature enables you to search by title
or content. If you search for specific information, such as about
networking or nova, you can find a large amount of relevant
material. More is being added all the time, so be sure to check back
often. You can find the search box in the upper-right corner of any
OpenStack wiki page.</para>
</section>
<section xml:id="support-bugs-area">
<title>The Launchpad Bugs area</title>
<para>The OpenStack community values your set up and testing efforts and
wants your feedback. To log a bug, you must sign up for a Launchpad
account at <link xlink:href="https://launchpad.net/+login"
>https://launchpad.net/+login</link>. You can view existing bugs
and report bugs in the Launchpad Bugs area. Use the search feature
to determine whether the bug has already been reported or already
been fixed. If it still seems like your bug is unreported, fill out
a bug report.</para>
<para>Some tips:</para>
<itemizedlist>
<listitem>
<para>Give a clear, concise summary.</para>
</listitem>
<listitem>
<para>Provide as much detail as possible in the
description. Paste in your command output or stack
traces, links to screen shots, and any
other information which might be useful.</para>
</listitem>
<listitem>
<para>Be sure to include the software and package
versions that you are using, especially if you are
using a development branch, such as,
<literal>"Juno release" vs git commit
bc79c3ecc55929bac585d04a03475b72e06a3208</literal>.</para>
</listitem>
<listitem>
<para>Any deployment-specific information is helpful, such as
whether you are using Ubuntu 14.04 or are performing a
multi-node installation.</para>
</listitem>
</itemizedlist>
<para>The following Launchpad Bugs areas are available:</para>
<itemizedlist>
<!-- Core projects, sorted alphabetically -->
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/nova"
>Bugs: OpenStack Block Storage
(cinder)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/nova"
>Bugs: OpenStack Compute (nova)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/horizon"
>Bugs: OpenStack Dashboard
(horizon)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/keystone"
>Bugs: OpenStack Identity
(keystone)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/glance"
>Bugs: OpenStack Image Service
(glance)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/neutron"
>Bugs: OpenStack Networking
(neutron)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/swift"
>Bugs: OpenStack Object Storage
(swift)</link></para>
</listitem>
<!-- Modules, sorted alphabetically -->
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/ironic"
>Bugs: Bare Metal (ironic)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/sahara"
>Bugs: Data Processing Service
(sahara)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/trove"
>Bugs: Database Service (trove)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/heat"
>Bugs: Orchestration (heat)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/ceilometer"
>Bugs: Telemetry (ceilometer)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/marconi"
>Bugs: Queue Service (marconi)</link></para>
</listitem>
<!-- Programs, sorted alphabetically -->
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/openstack-api-site"
>Bugs: OpenStack API Documentation
(developer.openstack.org)</link></para>
</listitem>
<listitem>
<para><link
xlink:href="https://bugs.launchpad.net/openstack-manuals"
>Bugs: OpenStack Documentation
(docs.openstack.org)</link></para>
</listitem>
</itemizedlist>
</section>
<section xml:id="support-irc-channel">
<title>The OpenStack IRC channel</title>
<para>The OpenStack community lives in the #openstack IRC channel on the
Freenode network. You can hang out, ask questions, or get immediate
feedback for urgent and pressing issues. To install an IRC client or
use a browser-based client, go to <link
xlink:href="http://webchat.freenode.net"
>http://webchat.freenode.net/</link>. You can also use Colloquy
(Mac OS X, <link xlink:href="http://colloquy.info/"
>http://colloquy.info/</link>), mIRC (Windows, <link
xlink:href="http://www.mirc.com/">http://www.mirc.com/</link>),
or XChat (Linux). When you are in the IRC channel and want to share
code or command output, the generally accepted method is to use a
Paste Bin. The OpenStack project has one at <link
xlink:href="http://paste.openstack.org"
>http://paste.openstack.org</link>. Just paste your longer
amounts of text or logs in the web form and you get a URL that you
can paste into the channel. The OpenStack IRC channel is
<literal>#openstack</literal> on
<literal>irc.freenode.net</literal>. You can find a list of all
OpenStack IRC channels at <link
xlink:href="https://wiki.openstack.org/wiki/IRC"
>https://wiki.openstack.org/wiki/IRC</link>.</para>
</section>
<section xml:id="support-documentation-feedback">
<title>Documentation feedback</title>
<para>To provide feedback on documentation, join and use the
<email>openstack-docs@lists.openstack.org</email> mailing list at
<link xlink:href="http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-docs">OpenStack
Documentation Mailing List</link>, or <link xlink:href="https://bugs.launchpad.net/openstack-manuals/+filebug">report a bug</link>.</para>
</section>
<section xml:id="distro-support">
<title>OpenStack distribution packages</title>
<para>The following Linux distributions provide
community-supported packages for OpenStack:</para>
<itemizedlist>
<listitem>
<para><emphasis role="bold">Debian:</emphasis>
<link
xlink:href="http://wiki.debian.org/OpenStack"
>http://wiki.debian.org/OpenStack</link></para>
</listitem>
<listitem>
<para><emphasis role="bold">CentOS, Fedora, and Red
Hat Enterprise Linux:</emphasis>
<link xlink:href="http://openstack.redhat.com/"
>http://openstack.redhat.com/</link></para>
</listitem>
<listitem>
<para><emphasis role="bold">openSUSE and SUSE Linux
Enterprise Server:</emphasis>
<link
xlink:href="http://en.opensuse.org/Portal:OpenStack"
>http://en.opensuse.org/Portal:OpenStack</link></para>
</listitem>
<listitem>
<para><emphasis role="bold">Ubuntu:</emphasis>
<link
xlink:href="https://wiki.ubuntu.com/ServerTeam/CloudArchive"
>https://wiki.ubuntu.com/ServerTeam/CloudArchive</link></para>
</listitem>
</itemizedlist>
</section>
</appendix>
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